Privacy Policy

1. Introduction
TimberSync ("we," "us," "our") is committed to protecting the privacy and security of visitors to our website [https://www.timbersync.com] (the "Site"), landowners and other individuals we communicate with, and users of any services we provide (the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your information, and your rights regarding that information.

By accessing or using the Site or Services, or by responding to our communications, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a) Information You Provide Directly

• Contact information (e.g. name, email address, phone number, mailing address) when you request a timber evaluation or quote, fill out a form on our Site or on social media, respond to a mailer, call or text us, chat with us, or subscribe to updates.
• Property information you share with us, such as property location, acreage, timber type, and your goals for the land.
• Any other information you choose to provide in messages, comments, or conversations with our team.

b) Information from Public Records and Data Providers

We obtain property ownership and parcel information, such as owner names, mailing addresses, parcel boundaries, and acreage, from public county records and third-party land data providers. We use this information to identify landowners who may be interested in our Services and to contact them, including by mail.

c) Automatically Collected Information
When you visit and interact with the Site, we may automatically collect:

• Log information: IP address, browser type and version, pages visited, time and date of visit, referral/exit pages, and other usage statistics.
• Device information: device type, operating system, browser, and screen resolution.
• Cookies and similar technologies (see "Cookies & Tracking Technologies" below).

d) Social Media and Advertising Platforms
If you submit a lead form through an advertising platform such as Facebook or Instagram, we receive the information you submit through that form. Those platforms' own privacy policies also apply to your use of them.

3. Use of Information
We use the information we collect to:

• Respond to your inquiries, evaluate your property, and provide our Services.
• Contact you by mail, email, phone, or text message about our Services, including marketing communications where permitted.
• Operate, maintain, and improve the Site and Services (e.g. analytics, debugging, feature development).
• Measure and improve the effectiveness of our advertising and mailings.
• Detect, prevent, or respond to fraud or security issues.
• Comply with legal obligations and enforce our terms and policies.

4. Communications, Calls, and Text Messages
If you provide your phone number, you consent to receive calls and text messages from TimberSync about your inquiry and our Services, which may include messages sent using automated technology. Consent is not a condition of any purchase. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from marketing emails using the link in any email. To stop receiving mail from us, contact us using the details below.

5. Cookies & Tracking Technologies
We and our service providers use cookies, pixels, tags, and similar technologies to collect usage information and understand how you interact with the Site. These may include analytics tools (such as Google Analytics) and advertising tools (such as the Meta Pixel) that help us measure and deliver relevant ads. Cookies may be session cookies (deleted when your browser closes) or persistent cookies (remaining until they expire or are deleted).

You can usually control or disable cookies in your browser settings, and you can manage ad preferences in your social media account settings. Disabling some cookies may limit the Site's functionality.

6. Sharing & Disclosure of Information
We may share your information:

• With service providers who perform functions on our behalf, such as hosting, customer relationship management, email and phone services, mail printing and fulfillment, analytics, and advertising.
• With timber buyers, foresters, or other partners when you request an evaluation or offer for your property, so they can respond to your request.
• In connection with a merger, acquisition, financing, or sale of assets, in which case the acquiring entity may assume the rights and obligations under this Privacy Policy.
• To comply with legal obligations, respond to lawful requests (e.g. subpoenas, court orders), or protect our rights, property, or safety, or those of others.
• With your consent or at your direction.

We do not sell your personal information to third parties for their own marketing purposes.

7. Data Security & Retention
We use administrative, physical, and technical safeguards designed to protect the information we collect. No system is entirely secure, however, and we cannot guarantee absolute security.

We keep your information only as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights & Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access, correct, update, or delete your personal information.
• Restrict or object to certain processing, including marketing.
• Receive your data in a portable format.
• Withdraw consent where our processing is based on consent.
• Opt out of marketing communications, including mail, email, calls, and texts.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before completing your request.

9. Children's Privacy
Our Site and Services are not directed to children under 13 (or a higher age where required by law), and we do not knowingly collect their personal information. If you believe we have collected information from a child, please contact us and we will delete it.

10. Third-Party Links & Services
Our Site may link to third-party websites or services we do not operate. This Privacy Policy does not apply to them, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the "Last updated" date above.

12. Contact Us
If you have questions or requests regarding this Privacy Policy or our practices, contact us at: info@timbersync.com